Q & A
Frequently Asked Questions
Q. About meals
Customers can bring their own ingredients for BBQ and self-catering. We also have various seasonings.
Q. About pets
Q. About transportation
We offer free transportation to and from Nakafurano Station only if you request 3 days before check-in.
If you wish, please indicate so in the comment section of the reservation form.
Except for guide dogs, we do not allow pets to stay with us.
Q. About cancellation policy
Please be sure to check the cancellation policy when making a reservation. The basic cancellation policy set for the regular price is as follows.
Q About child charges
Children under the age of 3 are free of charge and are not included in the number of guests.
Cancellation reception
21 days before check-in date
7 days before check-in date
3 days before check-in date
On the day of check-in
cancellation charge
25% of usage fee
50% of usage fee
80% of usage fee
100% of usage fee
Q. What the guest brings
Please bring your nightwear and toothbrush.
* Disposable toothbrushes are not provided from the viewpoint of environmental consideration.
Q. About breakfast
Breakfast is not included.
Q. About bouldering
When children challenge, adults should enjoy while checking the safety.
* Playing in a drunk state is dangerous.
We do not take any responsibility in any case.
Q. About the projector
You can freely log in and watch it on your rental laptop. You can bring in a DVD, and you can output the screen from your smartphone using the connector.
Q. About smoking
Q. About parking lot
Smoking is prohibited inside the cottage.
Smoking is allowed on the terrace and in the BBQ house.
Free parking for up to 10 cars ..
Q. About WAXROOM
WAXROOM allows you to HOT WAX your skis and snowboards, please clean after applying WAX.
Q. About WI-FI
Free WI-FI is available